Privacy Policy
Last updated: 16/3/2025
At Amdavad Buys, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our marketplace platform.
#Information We Collect
Personal Information
- Name, email address, and phone number
- Account credentials and authentication data
- Profile information and preferences
- Communication history and support interactions
Business Information (For Merchants)
- Business name, category, and description
- Shop address and contact details
- Product and service listings
- Business verification documents (if applicable)
- Payment and subscription information
- Shop performance analytics and metrics
Usage Information
- Device information (IP address, browser type, operating system)
- Usage patterns and interaction data
- Search queries and browsing history on our platform
- Location data (with your permission)
- Cookies and similar tracking technologies
User-Generated Content
- Reviews and ratings
- Photos and images uploaded to listings
- Comments and feedback
- Messages and communications through our platform
#How We Use Your Information
Platform Operations
- Provide and maintain our marketplace services
- Process merchant registrations and verify business information
- Enable product and service discovery for customers
- Facilitate communication between customers and merchants
- Process payments and manage subscriptions
Communication & Support
- Send important account and service notifications
- Provide customer support and respond to inquiries
- Send promotional emails and marketing communications (with consent)
- Notify about policy changes and platform updates
Platform Improvement
- Analyze usage patterns to improve user experience
- Develop new features and services
- Conduct research and analytics
- Personalize content and recommendations
Legal & Security
- Comply with legal obligations and regulations
- Prevent fraud and ensure platform security
- Enforce our Terms of Service
- Resolve disputes and investigate violations
#Information Sharing
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Public Information
- Business listings and shop information (for merchants)
- Product and service details
- Reviews and ratings (with reviewer's chosen display name)
- Public profile information (as configured by users)
Service Providers
- Cloud hosting and database services (Appwrite)
- Payment processing partners
- Email and SMS service providers
- Analytics and performance monitoring tools
Legal Requirements
- When required by law or legal process
- To protect our rights and property
- To ensure user safety and platform security
- In case of business transfer or acquisition
#Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: All data transmission is encrypted using SSL/TLS protocols
- Access Controls: Strict access controls and authentication mechanisms
- Regular Audits: Periodic security assessments and vulnerability testing
- Data Backup: Regular backups with secure storage and recovery procedures
- Staff Training: Regular security training for all team members
- Incident Response: Established procedures for handling security incidents
Important: While we implement robust security measures, no system is 100% secure. Please use strong passwords and keep your account credentials confidential.
#Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your information
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
#Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active
- Business Listings: Retained for 2 years after account closure
- Transaction Records: Retained for 7 years for tax and legal compliance
- Support Communications: Retained for 3 years
- Analytics Data: Aggregated data retained indefinitely (anonymized)
When you delete your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes.
#Third-Party Services
Our platform integrates with third-party services that have their own privacy policies:
- Appwrite: Database and authentication services
- Payment Processors: Secure payment handling
- Email Services: Transactional and marketing emails
- SMS Providers: Account verification and notifications
- Analytics Tools: Usage tracking and performance monitoring
We encourage you to review the privacy policies of these third-party services. We are not responsible for their privacy practices.
#Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
- We will notify you of significant changes via email or platform notification
- The "Last Updated" date at the top of this policy indicates when changes were made
- Continued use of our platform after changes constitutes acceptance of the updated policy
- We encourage you to review this policy periodically
Version History: Previous versions of this policy are available upon request. Contact us if you need access to earlier versions.
#Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:
General Inquiries
- Email: privacy@amdavadbuys.com
- Phone: +91 XXX-XXX-XXXX
- Response Time: Within 48 hours
Data Protection Officer
- Email: dpo@amdavadbuys.com
- For: Data rights requests
- Response Time: Within 30 days
Postal Address
Amdavad BuysData Privacy Team
[Your Business Address]
Ahmedabad, Gujarat, India
PIN: XXXXXX
When Contacting Us, Please Include:
- Your full name and registered email address
- Specific details about your inquiry or request
- Any relevant account or transaction information
- Preferred method of response
Quick Actions
Update privacy preferences in your account dashboard
Use the unsubscribe link in any marketing email
Request your data through account settings
Contact support for account closure requests
Emergency Contact: For urgent security concerns or data breaches, please contact us immediately at security@amdavadbuys.com or call our 24/7 security hotline at +91 XXX-XXX-XXXX.
Your Privacy Matters
At Amdavad Buys, we believe that privacy is a fundamental right. We are committed to being transparent about our data practices and giving you control over your personal information.
This Privacy Policy is effective as of the date listed above and applies to all users of the Amdavad Buys platform.